We ship our packages using United Postal Service (UPS.) UPS picks-up Monday through Friday, and we offer delivery Monday through Friday. We do our best to ship all orders within 1 to 3 business days from order date. At times (specifically Fridays) we may hold a package until Monday to prevent it from sitting over the weekend at a UPS facility.
|Next Business Day||Delivery typically by 10:30 a.m.||UPS Next Day Air|
|2 Business Days||Delivery typically by end of day||UPS 2nd Day Air|
|3 Business Days||Delivery by end of day||UPS 3 Day Select|
|1-5 Business Days||Delivery based on distance
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Redirected Packages: A $10.00 charge will be applied to your credit card to redirect packages when incorrect or incomplete addresses are given. Hospital, Nursing Home, Hotel & College Notice: When delivering to such places, we guarantee delivery to the mail room or receiving department of the hospital, nursing home, hotel or college. It is then up to this department to deliver the package to the correct recipient. This may cause delays as the mail room or receiving department does not guarantee delivery within a given period of time.
Half-Cakes are a particularly fragile item, while we do our best to guarantee integrity of item during packaging but cannot guarantee item care during shipping process.
HEAT WARNING: Items shipped from April 1st – October 30th, or shipped to warmer climates may be slightly melted due to the nature of the product. Please be advised if ordering during this time or shipping to warm climates we cannot guarantee products.
Cookies and Half Cakes are not returnable. However, if you are not satisfied with the quality of an item, please contact us at 1-800-398-2236